Not finding what you are looking for? Please call us at 888-303-9354, Monday-Friday from 8 a.m. to 5 p.m. CT.

Frequently Asked Questions

Need some assistance? Below are the answers to the most common questions we receive. If you are not able to find the answers to your questions here,  please contact us via email or at 888-303-9354.

Popular Questions

What is your return policy?
When will my order ship?
Do I have to pay shipping or sales tax on my order?


Order Status

Can I have a package sent to a different address?
How do I make changes to an order I have already placed?
How do I track my order?
What if I never receive my order?
What if my order is incomplete or incorrect?
My product is missing parts.


Pricing and Billing

I have a question on my charges.
I need a copy of my receipt/invoice.
I returned an item. When will my credit appear on my account?

My Account

How do I create an account?
How do I edit my account information?
What if I forget my password?
How do I change my password?
Where can I see my order history?


Spending Account Eligibility and Insurance Billing

How do I know if something is FSA/HSA eligible?
Can I submit my order to insurance?
Will you submit my order to Medicare? Medicaid?


International Shipping

Do you ship to my country?
What the international shipping charges?