Frequently Asked Questions
Need some assistance? Below are the answers to the most common questions we receive. If you are not able to find the answers to your questions here, please contact us via email or at 888-303-9354.
We will accept returns on most products purchased within 30 days for a merchandise refund or exchange. Products beyond 30 days from date of purchase, special orders, and shipping and/or handling charges are not returnable or refundable.
• All merchandise returns or exchanges must have the original receipt and are subject to inspection and must be in resalable condition and contain the original packing materials, manuals, and blank warranty cards. Any merchandise deemed unsuitable for resale will not be accepted for exchange or refund.
• Due to health regulations, sanitary and safety concerns, merchandise that has come into direct contact with the human body or has been worn cannot be returned or exchanged. Contact Customer Service at 888-303-9354 for complete details.
Most products ship within 1-2 business days depending on the product availability. Compression products may 7-10 days to ship. Please reference our shipping and returns page for more shipping details. Once your order has shipped you will receive an email confirmation with shipment tracking information.
Online non-bulk item orders over $125 ship via standard shipping for free. For our shipping options and rate details view our shipping page. Taxes will be calculated at checkout based on your state and city.
Yes, During the checkout process you will have the option to ship the order to an address different than your billing address.
If your order has not shipped from our vendor, we can work with you to cancel the order and replace it with a new order. Please call us at 888-303-9354 between 8 a.m. and 5 p.m. CT.
Once your order has shipped you will receive an email with tracking information. If you elect to create an online account with us you can view your tracking information and past orders under "My Account" once you have used the "Sign In".
If you do not receive your order, please call us at 888-303-9354 during business hours (8 a.m – 5 p.m CT ) or send an email at Contact Us.
Please call us at 888-303-9354 during business hours (8 a.m – 5 p.m CT ) or send an email at Contact Us.
If your find something is missing from your item ordered please call us at 888-303-9354 between 8 a.m – 5 p.m CT or send an email at Contact Us.
Pricing and Billing
You can create an account by going to Create an Account
When you sign in to your account select the arrow next to your name and then select "My Account". You can then edit your account information from here.
If you forget your password you can select on the "Forgot Your Password" link on Customer Login. An email will be sent to you to reset your password.
When you sign in to your account, select the arrow next to your name and then select "My Account." You can change your password on from this page.
When you sign in to your account, select the arrow next to your name and then select "My Account." You can view your order history here.
Spending Account Eligibility and Insurance Billing
To help you determine this, For you convenience Mayo Clinic Store Online has marked items if they are health savings account (HSA) and flexible spending account (FSA) eligible items. If a product is eligible, you’ll see this at the top of the product page near the price.
Please call us at 888-303-9354 between 8 a.m. and 5 p.m. CT. to place and order if you need a claim submitted to an insurance provider.
Mayo Clinic Store online doesn't not currently have the ability to submit orders to Medicare or Medicaid. We are happy to process your Medicare or Medicaid order on the phone. Please call us at 888-303-9354 between 8 a.m. and 5 p.m. CT.
Note: For Medicaid, we can submit your order in the following states: Minnesota and Wisconsin.
For inquiries about international orders please call us at 888-303-9354 from 8 a.m. to 5 p.m. CT or by email at Contact Us.
For questions about international shipping costs and orders, please contact us at 888-303-9354 from 8 a.m. to 5 p.m. CT or by email at Contact Us.