How to Obtain Replacement CPAP or Sleep Apnea Supplies

Call toll-free 888-303-9354 prompt #1. Our customer service representatives are available Monday through Friday, from 8 a.m. to 5 p.m. Central time. Please have your insurance information and/or preferred method of payment available (accepted credit cards are Visa, MasterCard, American Express and Discover).

Orders totaling up to $125 will have a flat $9.95 shipping charge (bulk items extra). Orders of more than $125, or billed to insurance, will be shipped free of charge.

We can provide premium shipping services including next day and second day. Charges for premium shipping services will be added to the invoice. International orders will be charged according to the destination.

·       Masks get brittle and dirty from continued use.

·       Bacteria will build up inside the tubing and mask.

·       If you are ill while using your sleep apnea device, you will need to get new supplies once you are feeling better; viruses are known to stay alive in moist and confined areas for several weeks.

·       Disposable supplies are not intended to be used indefinitely.

·       Oils from your skin will cause the mask to lose elasticity, which you will compensate for by over tightening the straps; this may ultimately result in your facial skin breaking down.

·       Mask leaks will cause a loss of pressure and you will lose the benefits of your sleep apnea therapy.

·       Your skin may break down from continued use of a dirty mask.

The chart below is a guide as to the frequency Medicare and Medical Assistance may replace your disposable supplies, which may be different from commercial carrier’s standards. HCPCS Code is a reference to the codes that Medicare uses to identify products.

Please note: Medicare and Medical Assistance require that we document that the person is continuing to use the sleep apnea device, the products need to be replaced due to damage or wear and that the recipient is not receiving home health care or is not in a skilled nursing facility.

For existing Mayo Clinic Store patients who have placed at least two orders at a Mayo Clinic Store location, you can now re-order select supplies through our website by creating an account. 

*This article is intended for informational purposes only and should not be substituted for medical advice. For medical questions and advice, it is always best to consult with your trained physician.